Collection of Your Private Information
We may collect information relating to your business, this includes your company’s name, your name and job title, your company’s address, work phone number, e-mail address and any other information we may require. It is always your decision whether you provide us with this information or not. However, if you have requested the use of Energy Assciates’ service then we will require some information that personally identifies you for data protection purposes. The information you provide us with is never given to third parties (unless we have your prior consent).
Also, we may collect information about your visit to our site. This information might include the company that provides your internet connection, your IP address, the time and date you entered our site, the pages you viewed and how you accessed our site.
Usage of Your Private Information
When you have requested a service from Energy Associates we will require information that personally identifies you.
We may use the information you provided us with to tailor the website to your interests or needs. Also, by providing us with your personal information, our site will store this information and therefore you will not need to enter this information over and over again – making the site easier for you to use.
If you have given us your consent to share your details with one of our partners, then they may send you information about their products and services. We may also send you information about our products and services if you have opted in.
There may be occasions when Energy Associates has to use third party companies to carry out our services. These companies will only ever be provided with the details they require to perform the service. They are forbidden from using the information for any other purposes and are required to maintain the privacy of the information.
If the law requires us to reveal your private information then we will have to do so. This will only happen if we need to protect the rights of the website, the safety of our staff or any other legal reason.
Control of Your Individual Information
You can control how exactly you would like us to communicate with you. The information you have provided us with can be changed whenever you require, this will be explained further in the next section. Unless we have your prior consent, we will not share your information with any of our partners.
Access to Your Individual Information
You can contact us by phone or email during office hours (Monday-Friday, 9.00am to 5.30pm) to update your personal information and the manner in which you would like us to communicate with you.
Security of Your Individual Information
To prevent your personal information from being leaked and protected from illegal access, we use a number of safety technologies to protect your personal information. It is our priority to protect your personal information.
Any information that is contained in an e-mail (including attachments) associated with energyassociates.com will not be accepted as a legally binding contract or an approval of a formal offer. It is forbidden to repeat, produce, forward or distribute any e-mails that come from energy associates. Please delete any e-mails from your computer that you have received from energy associates in error. If you have received an e-mail in error, you are not permitted to disclose of the information in that e-mail. The information is the e-mail is intended for the recipient only and is to be treated as confidential. It is illegal to read an e-mail addressed to someone else without their permission. Unless you have written permission from the recipient, then you cannot reply to an e-mail addressed to them. Energy associates will not be held accountable for any e-mails are that read by anyone other than the recipient without their consent.
One of the main purposes of cookies is to deliver a handiness feature to save you time. E.g., if you personalise a web page, or navigate in a site, a cookie helps the site to remember your exact information on consequent visits. This shortens the procedure of providing relevant content, eases site navigation, etc. When you return to the website, the info you earlier provided can be recovered, so you can effortlessly use the site’s features that you tailored.
Most websites give you the option to accept or decline cookies to help improve the user experience of their website. You can also go into the settings of your internet browser and choose to disable cookies for every website you visit.
How Do I Make A Complaint?
At Energy Associates, we strive to offer the highest level of quality and excellence at each stage of your journey with us.
If something doesn’t quite meet your expectations, please see below the steps in which we will take and the timescales for each point.
If you would like to raise a complaint, you can let us know by either phone, e-mail or post.
• Phone – 01473 341348
• E-mail – email@example.com
• Post – The Energy Associates, 25 St. Margaret’s Green, Ipswich, Suffolk, IP4 2BN.
What will happen next?
1. We will write to you to acknowledge receipt of the complaint within 2 working days of receiving it.
2. We will then investigate the complaint and aim to get back to you within 24 hours with a resolution.
3. If the complaint cannot be resolved within 24 hours we will write to you with an update on the progress and action so far.
4. After a further 7 days we will write to you again with a suggested resolution.
5. Agreement of resolution will be confirmed in writing and action taken accordingly.
6. The complaint will then be closed.
What do I do if I am not satisfied?
If you are still not satisfied with the resolution, you can contact the Ombudsman Services Energy who can investigate the complaint further for you.
Finally, with the customers consent, we will inform the Independent Code Manager of any complaint which has not been resolved within 7 days.